The benefits of using the internet
We all benefit from being able to go online. The internet keeps us entertained and connected, and during the times we can’t get out and socialize, it’s a lifeline.
But it’s not just a social connection the internet offers us: many businesses have moved their services online. It’s hugely convenient to be able to get stuff done from the comfort of your own home – paying bills, ordering groceries, managing subscriptions, and so on. It seems like most industries are embracing a digital future where possible – including banking.
Money management has arguably never been easier. Most of the transactions people need to do can be done online or using a smartphone. There are not many reasons you’d need to go into a branch. In fact, you’ve probably noticed many branches closing down across the country.
But what about people who aren’t as used to being online?
It’s no secret that some people can struggle to get used to new technology. Age continues to be one of the main factors in digital exclusion, with many seniors feeling left behind by the technological tide. Due to the pace of change, it’s hardly surprising.
For a lot of people, the move away from a cash-centric society feels quite natural – almost inevitable. In fact, back in 2017 debit card payments exceeded cash payments for the first time. But the use of digital payments has largely been designed with the mass market in mind, not necessarily those who have grown up mainly using cash. Shiny mobile devices can feel quite alien if you’ve relied on cash for most of your life.
Why digital inclusion is so important
The rapid move towards online services could mean that some people may not be aware of the advantages of online banking.
69% of adults aged 65 and over, use the internet at home, which still leaves 31% – nearly a third – of the demographic offline.
If you’ve been working, shopping, communicating and accessing services online, it’s easy to assume everyone else is. That’s just not the case.
In terms of what seniors (of people aged 65 and over) are – and aren’t. 43% had only undertaken between one and four of the following online activities:
- Online banking or paying bills
- Paying for council tax or another council service
- Looking for public services information on government sites
- Finding information for work/business/school/college/university
- Looking or applying for jobs
- Finding information for leisure time
- Completing government processes
- Signing a petition or using a campaigning website
- Using streamed audio services
- Listening to live, catch-up or on-demand radio through a website or app
- Watching TV programs/films/content
- Watching or posting livestream videos
- Playing games online
That’s probably why we often see older people using online services, and then stopping.
The banks have spent billions to make online banking safe. And they will always cover any losses due to fraud
